Front Desk Menu: Your New Best Friend at Reception

Feature Guide & User Manual

1. Meet the Front Desk Menu

Welcome to your new command center — the Front Desk, designed for heroes of hospitality like you!
This smart, real-time tool helps you stay on top of arrivals, departures, and everything in between. Whether it’s a busy Saturday morning or a quiet night shift, you’ll always know exactly who’s in the house, who’s arriving, and who’s overdue — all at a glance.

Think of it as your digital assistant: fast, reliable, and always ready with the right info so you can focus on what you do best — making guests feel welcome.

2. Key Features

Dynamic Arrival & Departure Lists

Say goodbye to cluttered spreadsheets!
Guests automatically move from the list once they’re checked in or out — so you always see what matters right now.

Sub-menus include:

• Arrivals → Guests starting their stay today
• Departures → Guests ending their stay today
• Guests In House → Everyone currently checked in
• Overdue → Guests who missed their check-in or check-out time

Guests In House dowload

Perfect for night shifts or emergency checks!
See only guests currently checked in.You can opt for a short version with basic guest data or the full list to download

Enhanced Table Columns

Each list gives you everything you need at a glance — no digging around.
You’ll see details like:
👤 Guest name, 🗓 stay dates, 🏡 accommodation & unit number, 🪣 cleaning status, 📞 contact info, 💰 costs, 🐾 pets, 🧳 preferences, 💬 remarks, , and ✔️ check-in/out status.

You can personalize the table by selecting what columns you want to see.

Powerful Filters

Need to find one specific booking or check who’s arriving in the villas? Easy!
Filter by:

• Accommodation type or number
• Arrival or departure date
• Check-in/out status
• Reservation type
• Who performed the check-in

Dashboard Highlights

Your front desk at a glance:

• Number of arrivals, departures, and guests in house
• Total reservations on arrival and departure list and total number of guest in the In House list
• Total pets on park 🐶

3. How It Works

Let’s walk through a day in your shoes.

Step 1: Log In

Start your shift by logging into ResortFlow.
Your dashboard instantly shows who’s coming, who’s going, and who’s already settled in.

Step 2: Check-In Guests

•      Open the Arrivals list → click Check In for each guest as they arrive.
•          In the same Check-in form you can register any overdue payment the guest might have.
•          You can now check-in all traveling parties from the same modal, mentioning arrival and departure date for each.
•         Once checked in, their reservation automatically moves to the In House list.
  No extra steps, no confusion!

Step 3: Check-Out Guests

When it’s time to say goodbye, open the Departures list → click Check Out.
The reservation then will be removed from the list.

Step 4: Night Shift View

Use Guest In House during evening or night shifts for quick emergency reference and occupancy checks. 👫Traveling party data cand be viewed and edited on the In House list. 

4. 🧠 The Front Desk Manual (Human Edition)

Let’s get personal — this is written from your perspective, because the Front Desk Menu was made with you in mind.

5. Tips for Success

• Always perform check-in/out actions in the system — it keeps your data fresh and your lists accurate.
• Use filters to keep your view clean and focused.
• Keep an eye on Overdue guests — they might need a friendly call or message.
• Use the In House view before you end your shift — it’s perfect for handovers.
• Share your feedback directly with IT — your insights make the system better!

6. Final Word

The Front Desk Menu isn’t just a tool — it’s your digital sidekick.
It keeps your front desk running like clockwork, your guests happy, and your nights less stressful.
With real-time data, easy navigation, and smart filtering, it’s everything you need to deliver “service with a smile” — every single day.